This page aims to answer any questions you have in relation to logging into ChallengerOnline. If your questions remain unanswered, investors please contact the Challenger Investor Services Team on 13 35 66 and advisers please contact the Challenger Adviser Services Team on 1800 621 009.
- How do I access ChallengerOnline?
- What type of browser do I need to use?
- What security is being used?
- I have forgotten or lost my password and/or user ID
- Nothing happens when I click on the login link
How do I access ChallengerOnline?
Investors - if you are an existing investor with Challenger your user ID and password will be automatically sent to you in the mail. If you did not receive your access details, please contact the Challenger Investor Services Team on 13 35 66.
If you are a new investor with Challenger your user ID and password will be automatically sent to you in the mail when your application is processed. If you do not receive your access details within 5-10 working days please contact the Challenger Investor Services Team on 13 35 66.
Advisers - if you are a new adviser to Challenger you will receive a user ID and password in the mail when your client's application has been processed; please allow 5 – 10 business days for this to occur. If you are already an adviser with Challenger and have not received your user ID or password, please contact Challenger Adviser Services on 1800 621 009.
What type of browser do I need to use?
You need Microsoft Internet Explorer 6.0+ or above. This website does not support any other type including Opera, Firefox, Netscape etc. If you need to upgrade your browser please use this link: upgrade Microsoft Internet Explorer.
What security is being used?
ChallengerOnline protects your personal information by using 128bit encryption technology. For more information about this type of security please find more information at Verisign.
I have forgotten or lost my password and/or user ID
If you are an Investor please contact the Challenger Investor Services Team on 13 35 66 and for advisers please contact the Challenger Adviser Services Team on 1800 621 009.
Nothing happens when I click on the login link
When you click on the login link this should launch a new window to enable you to login. If this does not occur, please ensure you have disabled (turn off)any pop up blocker functionality on your computer.
