What matters most

Through our ongoing stakeholder engagement process, we identified our six most material matters. You can find detailed responses to these and other important sustainability matters in our 2020 Sustainability Report.

  1. 1. Trust and confidence

    Our ability to continue to deliver value for our stakeholders relies on trust and confidence in our business. This is gained through setting and maintaining high standards and being transparent, particularly in times of crisis.

  2. 2. Economic uncertainty

    As an investment management company, Challenger is impacted by market volatility and uncertainty and the low interest rate trend. The impact of the COVID-19 pandemic and government measures put in place will impact our ongoing approach to diversification and access to appropriate investment assets.

  3. 3. Long-term risk management

    Identifying and managing long-term risks is critical to the success of our business. Incorporating resilient business practices to mitigate risks allow our business to deliver on our long-term promises.

  4. 4. Changing operating environment

    Providing great outcomes for our customers requires us to work within a complex operating environment. Regulatory shifts impact our business and our operating landscape. We will engage broadly to ensure we keep pace with changing requirements.

  5. 5. Public policy settings

    We understand that Challenger has a role to play in public policy debate that drives financial security for retirement. The retirement income system is under review and outcomes following the review will highlight key considerations.

  6. 6. Better customer outcomes

    Consumer preferences and expectations are changing. Understanding customer needs and delivering appropriate products and services is key to helping provide our customers with confidence in retirement.

The graph below shows our material matters based on both the importance to the business and importance to our stakeholders.

Read more about these topics and our other important sustainability matters in our 2020 Sustainability Report

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