Our ability to continue to deliver value for our stakeholders relies on trust and confidence in our business. This is gained through setting and maintaining high standards and being transparent, particularly in times of crisis.
As an investment management company, Challenger is impacted by market volatility and uncertainty and the low interest rate trend. The impact of the COVID-19 pandemic and government measures put in place will impact our ongoing approach to diversification and access to appropriate investment assets.
Identifying and managing long-term risks is critical to the success of our business. Incorporating resilient business practices to mitigate risks allow our business to deliver on our long-term promises.
Providing great outcomes for our customers requires us to work within a complex operating environment. Regulatory shifts impact our business and our operating landscape. We will engage broadly to ensure we keep pace with changing requirements.
We understand that Challenger has a role to play in public policy debate that drives financial security for retirement. The retirement income system is under review and outcomes following the review will highlight key considerations.
Consumer preferences and expectations are changing. Understanding customer needs and delivering appropriate products and services is key to helping provide our customers with confidence in retirement.