We will soon introduce a new, easy to use, and secure InvestorOnline that will make it easier for you to access information about your Challenger account and to provide us with instructions when required. It features simple navigation and handy dashboards and importantly has Multi- Factor Authentication, using your mobile phone number to keep your account secure.  

Statements and other key communications will be delivered digitally. If you would like to receive communications by post, you can call our team to request a copy.  

Once the new version of InvestorOnline  is launched, you will have one central place to manage and access information about your account. There are a few important points regarding the move to your new InvestorOnline:  

• Sign in details: Once the new version of InvestorOnline is available, you will be provided with the new login process to enable you to access the portal. This information will be sent to the email address we have recorded for you in our records. If you need to update your contact details, please call us on 13 35 66.  
• Security with Multi-Factor Authentication: To help keep your account information secure, we use Multi- Factor Authentication. If you need to update your contact details, that includes your mobile number and email address, please call us on 13 35 66.  
• Your statements and key information will be available in InvestorOnline: All statements, notifications and key account information will now be provided to you via InvestorOnline. You will be notified by text message (SMS) and email when your statements are ready for you to view and download, or when there are other messages for you to view or actions for you to complete. Please note that we will never send you a clickable link to sign in to InvestorOnline. You can sign in to InvestorOnline at challenger.com.au using the ‘Sign in’ button at the top right corner of the page. 

There are a few quick tasks for you to complete:  

1. Ensure we have your current email address and mobile phone number.  
2. Once you receive your login details, sign in to InvestorOnline, using the button on the top right corner of the challenger.com.au web page to reset your password.  
3. Once you’re logged in, take a minute to look around and see the information now available.  

Please call us on 13 35 66, our team will help you securely update your contact details. 

Your InvestorOnline UserID will not change but your password will need to be reset. 

• On the day we launch the new InvestorOnline, go to the Challenger website at challenger.com.au and click on the ‘Sign in’ button in the top right hand corner of the page.  
• Click on ‘forgot password’ on the log in screen.  
• Ensure your password meets the security requirements  

You will receive an email to remind you of your UserID when the new InvestorOnline portal goes live.   

Statements and important messages will now be available digitally via InvestorOnline. You will be notified by text messages (SMS) and email when your statements are ready for you to view and download, or when there are other messages ready for you to action. We will no longer be sending these communications via post. You can call us 13 35 66 if you would like to request a paper copy.

Yes. While we are very pleased to bring you fast and secure access to your account via InvestorOnline, our Customer Services team will still be available to assist you. Call us on 13 35 66, Monday to Friday 8 am to 6pm AEST. 

You will need to set up your access as an attorney for a particular investor before access to InvestorOnline can be given. To add a POA to an investor’s account(s), find the information you need here. Our friendly Customer Services team can assist you, call us on 13 35 66, Monday to Friday 8 am to 6pm AEST.  

Moving forward our primary methods of communication with you will be notifications to sign in to InvestorOnline. To ensure communications reach you, please ensure we have your current email address and mobile phone number. You can provide us with this information by calling us on 13 35 66.  

You will be notified by text messages (SMS) and email when a statement or correspondence is available.  You can call us on 13 35 66 to request a copy by post.

Each Investor will have their own unique login details. So that you can access your account, please ensure we have recorded your respective unique email addresses and mobile numbers. You can check if you’re not sure by calling us on 13 35 66.  

Log in to InvestorOnline to complete your Continuity Certificate instantly and securely. Alternatively, if you have a financial adviser, they can provide continuity confirmation on your behalf.

After logging in to InvestorOnline, you can view your statements under ‘Statements & Correspondence’. 

If you require a Centrelink Payment Schedule (SA 330), you can generate it anytime on InvestorOnline, via ‘Quick actions’.  

If you are eligible to withdraw from a Challenger product, you will now be able to generate a withdrawal value and initiate a withdrawal on InvestorOnline. Annuities are designed to be held until the end of an agreed term, or for the life of the life insured. Please see our guide under ‘Understanding withdrawal value calculations’ for more information.

Navigate to the ‘“I would like to’” quick actions section on the investor dashboard. Select “’Update my beneficiaries’” from the dropdown box.

On the home dashboard, select ‘My Investments’. If you would like to update any details, navigate to ‘“I would like to’” section on the investor dashboard.

We’ve simplified our application process for our products. If you want to invest in a new annuity, simply navigate to ‘“Application’” on your dashboard. There you will be able to choose the relevant investment options you would like, fund the account instantly and securely, and be notified when your new account is set up. 

If you can’t select the features you want online, please call us on 13 35 66 to discuss your options.

If you would like to provide us with a POA, you can do this on InvestorOnline under your profile. If you are an attorney and want to be added, you can find more information here.

You and your attorney will be provided with separate logins to ensure your personal information is kept safe and secure on InvestorOnline.  

Navigate to InvestorOnline and select ‘Forgotten password’ to receive an email requesting a new password.

• Step 1: Navigate to InvestorOnline.  
• Step 2: Click 'Reset my Password' link.
• Step 3: Enter your InvestorOnline user ID. Click the button to reset your password via email.
• Step 4: Check your email inbox for an email with the subject line 'We've reset your password'.
• Step 5: Click on the link in your email and then follow the prompts on your computer screen.
• Step 6: Choose a password that will be hard for someone else to guess and click 'Reset password'. Your password must be 8 characters long and contain at least one capital letter, one lower case letter and a number. It cannot be your previous or current password.  
• Step 7: Click 'Request code', an SMS will be sent to your nominated mobile phone number.  Enter this code into the box provided and click 'Next'.
• Step 8: Now you have set up your password, you will be able to log in to InvestorOnline by following the prompts on your computer screen. 

You can click the ‘Request code’ button again. If issues persist, please call us on 13 35 66.

At Challenger, we understand your concerns about privacy and the security of your personal information. Challenger uses a number of precautions to help protect your personal information including Multi- Factor- Authentication. You can also help protect your information. Refer to the Tips for staying safe online information available on our website which provides information on how to set a secure password and steps you can take to protect yourself online. To ensure you sign in safely to InvestorOnline, always use the ‘Sign in’ button at the top right-hand corner of the Challenger website or go straight to www.investor.challenger.com.au and you’ll be taken directly to the ‘Investor login’ page.

We take your privacy and personal information seriously. To read more about how we collect and use your personal information, visit our Privacy Policy. You can also learn more about the guidelines we have in place for all visitors to our website, our social media pages and InvestorOnline by reading through our Conditions of use.