We’ve made it easier to manage your investment online. My ePost enables you to send signed forms or documents to us electronically.
You can download forms, and order copies of our Product Disclosure Statements (PDS) and Target Market Determinations (TMD) below.
Sometimes Centrelink ask you to provide information on your investment. This may be referred to as a Centrelink schedule or an SA 330. You can generate one via InvestorOnline.
Follow the steps to get a Centrelink Schedule on InvestorOnline:
You can change your contact details by completing a Change of Details form and securely upload this form using InvestorOnline ePost. For simple changes, such as change of address, contact number and address, you can also contact us on 13 35 66 during business hours.
Step by step instructions
You can also complete a Change of Details Form and upload this via ePost using InvestorOnline. You can locate ‘ePost’ under the ‘My Investments’ tab and then select the request type. Once you have uploaded your documents, a reference number will be provided.
Alternatively, please post the completed form to our office:
Challenger Limited
Reply Paid 3698
Sydney NSW 2001
When it’s been received, we’ll process your request within three to five working days and send you confirmation in the mail.
To change bank details, please complete a Change of Details Form that is available on our Forms page.
Step by step instructions
This form can be securely sent to Challenger via ePost using InvestorOnline. You can locate ‘ePost’ under the ‘My Investments’ tab and then select the request type. Once you have uploaded your documents, a reference number will be provided.
Alternatively, please post the completed form to our office:
Challenger Limited
Reply Paid 3698
Sydney NSW 2001
When it’s been received, we’ll process your request within three to five working days and send you confirmation in the mail. It's important to provide enough time before your annuity payment is due.
To change any other details (i.e. Name or DOB) please complete a Change of Details Form that is available on our Forms page along with supporting documentation.
Step by step instructions
This form can be securely sent to Challenger via InvestorOnline ePost. You can locate ‘ePost’ under the ‘My Investments’ tab and then select the request type. Once you have uploaded your documents, a reference number will be provided.
Alternatively, please post the completed form to our office:
Challenger Limited
Reply Paid 3698
Sydney NSW 2001
When it’s been received, we’ll process your request within three to five working days and send you confirmation in the mail.
To provide us with a Power of Attorney (POA) document or Financial Management Order, you will need to complete and return to us the Power of Attorney and Financial Management Order Details form. The form includes important information you should know about when providing your POA or Financial Management Order to Challenger.
What you need to send us?
For a POA or Financial Management Order to be recognised by Challenger, we require the following to be posted or electronically submitted via Challenger ePost:
if you’re attorney(s) or financial manager(s) is not an existing customer of Challenger, a certified copy of an identity document (ID) is required
Accepted ID includes current driver’s licence, current passport or proof of age card
If you prefer to post these documents to us, please send to:
Challenger Limited
Reply Paid 3698
Sydney NSW 2001
When the completed form and documents have been received, you can expect this to be updated within two working days.
This guide contains information for attorneys who wish to make a beneficiary nomination on behalf of an investor.
A Challenger annuity is designed to be held until the end of an agreed term, or for the life of the life insured.
Please see our guide under 'Understanding withdrawal value calculations' for more information.
To withdraw from your policy, you will need the do the following.
Step by step instructions
To access Challenger ePost click here.
By post:
Challenger Limited
Reply Paid 3698
Sydney NSW 2001
When it’s been received, we’ll process your request within two working days and send a confirmation letter to the address on file.
Through InvestorOnline (IOL), you can view your active investments, personal details and previous correspondence. Additionally, you can print or save your confirmations, statements, generate Centrelink schedules and download any forms that you may need.
Please call our Investor Services Team who can assist in setting up IOL access (Note we require a valid email address and mobile number on file).
Step by step instructions
Challenger will send out a maturity instructions form 35 days and 14 days prior to the maturity date. This will provide you with a list of options you can do with the maturing balance.
Guaranteed Annuity (Fixed Term) & Guaranteed Allocated Pensions (Fixed Rate)
Once you have received the Maturity Instructions form, fill out the form by selecting the options provided. If you would like to lock in a rate, you can do this within 14 days prior to the maturity date, please call our Investor Services Team and request a quote.
Your Maturity Instruction Form will need to be submitted via InvestorOnline ePost, or by posting it in.
To access Challenger ePost click here.
By post:
Challenger Limited
Reply Paid 3698
Sydney NSW 2001
When it’s been received, we’ll process your request within two working days and send a confirmation letter to the address on file once the policy has matured.
You can notify us of your loved ones passing by one of the following:
When informing us of the passing of your loved one, we will ask to confirm the following information:
Once notified, we will post an initial Deceased Estate Letter to commence the process of finalising your loved one's policy. This will include information you may need to know about death benefits (if any) and the documents we require to finalise the policy.
