Real time, digital access and processes 24/7

Step 1: Navigate to AdviserOnline

Step 2: Click 'Reset my Password' link.

Step 3: Enter you AdviserOnline User ID. Click the button to reset your password via email.

Step 4: Check your email inbox for an email with the subject line 'We've reset your password'.

Step 5: Click on the link in your email and then follow the prompts on your computer screen.

Step 6: Choose a password and click ‘Reset password’.  

Step 7: Click 'Request Code', a SMS will be sent to your nominated mobile phone number.  Enter this code into the box provided and click 'Next'.

Step 8: Now you have set up your password, you will be able to log into AdviserOnline by following the prompts on your computer screen. 

Step 1: Navigate to AdviserOnline

Step 2: Click 'Reset my Password' link.

Step 3: Enter you AdviserOnline User ID. Click the button to reset your password via email.

Step 4: Check your email inbox for an email with the subject line 'We've reset your password'.

Step 5: Click on the link in your email and then follow the prompts on your computer screen.

Step 6: Choose a password and click ‘Reset password’.  

Step 7: Click 'Request Code', a SMS will be sent to your nominated mobile phone number.  Enter this code into the box provided and click 'Next'.

Step 8: Now you have set up your password, you will be able to log into AdviserOnline by following the prompts on your computer screen. 

You can click the request code button again. If issues persist, please call us on 13 35 66.

At launch you’ll receive an automated email with instructions on how to sign in for the first time. Under your profile you can complete the required ID verification to upgrade to full access. This ID verification is only required once.

It is important to keep your login details confidential and to comply with the conditions of access when accessing the new AdvisorOnline portal. This will help protect you and your clients to remain safe and secure online. Remember, if something doesn't look right, get in touch with us on 13 35 66 to confirm before proceeding.  

You can also refer to the tips for staying safe online on our webpage at www.challenger.com.au/individual/help-and-support/tips-for-staying-safe-online. 

We take yours and your clients’ privacy and personal information seriously. To read more about how we collect and use your personal information, visit our Privacy Policy. 

 You can learn more about the guidelines we have in place for all visitors to our website, our social media pages and AdviserOnline by reading through our Conditions of use. Conditions of use