Participation in this research is voluntary. If you don’t want to take part, you don’t have to. If you decide to participate, you’re free to withdraw at any time without having to give a reason and without consequence or prejudice. Simply close your browser and exit the survey before the end of the survey. Your decision whether to participate or not will not affect your relationship with Challenger or Macquarie University.

Any personal information collected by Challenger in the competition entry form (e.g, your name, email address and phone number) will be handled in accordance with Challenger’s Privacy Policy. The names of winners of the competition, including their state of residence will be published on the Challenger website.  

Macquarie University will disclose the results from this survey to Challenger. Macquarie University and Challenger may publish the results in materials such as scientific journals, reports, conference presentations, or used for promotional purposes. No identifiable information will be disclosed regarding the survey by either party.  

The ethical aspects of this survey have been approved by the Macquarie University Human Research Ethics Committee. If you have any complaints or reservations about any ethical aspect of your participation in this research, you can contact the Committee through the Director, Research Ethics & Integrity (on (02) 9850 7854 or email ethics@mq.edu.au).  Any complaint you make will be treated in confidence and investigated, and you will be informed of the outcome. Macquarie University will share with Challenger any concerns or complaints raised by participants.  

If your complaint is directly related to Challenger or its products and services, please contact Challenger on 13 35 66 (8am to 6pm AEST) or +612 9994 7000 (if calling from overseas).

Eligibility: To be eligible to enter entrants must complete the Macquarie University Challenger Customer Research Study online survey by 5pm, Friday 17 May 2024 or earlier if the maximum quota of 1,200 completed surveys is received, be aged 60 or over, hold any of the following products; Challenger Fixed Term annuity, Lifetime annuity, CarePlus or Guaranteed Allocated Pension, and be partially or fully retired. Only one entry is permitted per Challenger customer.  

How to enter: After completing the survey, entrants can enter the competition by clicking on the Competition Entry URL link available at the end of the survey. Entrants must enter their details into the form, accept the terms and conditions, and select submit. The winners will be randomly selected. Competition closes at 5pm on 17 May 2024 or earlier if the maximum quota of 1,200 completed surveys is received. 

Prize: Entrants can win one of 10 Prezzee digital gift cards valued at $100 each. For a list of over 300 retailers where the Prezzee digital gift card can be used, visit prezzee.com.au

Liability: Challenger is not responsible for any loss or damage suffered by entrants as a result of participating in the competition. 

Privacy:  Any personal information collected by Challenger when entering the competition will be handled in accordance with Challenger’s Privacy Policy. Challenger will publish the names of the winners and their State of residence on the Challenger website. Challenger’s privacy policy may be found at challenger.com.au/privacy

Disqualification: Anyone who breaches these terms and conditions or who engages in any fraudulent or illegal activity will be disqualified from the competition.